Final update on Domain Central/Bottle Domains

The DNC has made their final determination and gotten back to me (yes, it really did take six months). They have upheld my complaint, finding that the crooks did in fact inappropriately withhold my UDAI codes.

I get the impression from the updates the DNC has sent me during the process that Bottle Domains gave them the run-around too, claiming not to have received the complaint (where have I heard that before?) and then taking well beyond the ordinary deadlines to respond – the Commissioner implied they hadn’t even bothered to reply substantively at all at the time the draft determination was made, by which point they’d already had an extension. None of this has done anything to resolve my doubts about them, so I still have to recommend staying well away from anything associated with Domain Central, Bottle Domains, the Australian Style Group, GetMac.com.au, search.net.au, Nicholas Bolton, or 50 Fitzroy St, St Kilda. Just to be on the safe side, you understand.

Supposedly, they have “taken steps to address the processes that contributed to the issues I had with them”, though I’m fairly unconvinced of that given their attitude in the past and during this entire process. The end result is a formal warning that lasts twelve months and a note in the December .nz newsletter (not out yet, it seems). I would prefer the shysters be shut down entirely, but it’s something.

The DNC didn’t address Bottle Domains’ actions regarding the illegitimate charges they made to my credit card. As I understand it, they don’t consider that kind of thing part of their remit. That’s fair enough, since there are other avenues for dealing with it if I’d wanted to pursue them. The company did eventually resolve it themselves after a couple of weeks worth of followup, once they figured out I wasn’t going to quit. It took a few rounds of their pretending to have issued refunds but not actually doing it, and trying to pass off partial refunds as the whole thing. Between that and the flagrant and unapologetic breaches of the .nz registry rules… well, the less said the better.

Hopefully, this will be the last post on the subject, and the last time I have to deal with them. 1st Domains is still treating me well.

2 Responses to “Final update on Domain Central/Bottle Domains”

  1. Robaroo says:

    Unfortunately I don’t think much has changed.

    I have had the runaround from Domain Central for the last 6 weeks over a domain registered by them for monetarisation against auDA policy. They first attempted to ignore me for several weeks, then tried several times to mislead me on auDA policy. Finally when I had debunked each of their statements by specific quotes to auDA policy, and clearly established that they had responsibility to take action, they just went back to ignoring me.

    I finally got fed up and filed a complaint with the auDA. It was upheld so I got agod result in the end. I would second the statements above – stay well away from dealing with this group of companies.

  2. Michael says:

    That was exactly my experience too – they were very good at ignoring my direct point-by-point citations of policy, and at just not bothering to respond when they got stuck. It’s not the mark of a legitimate business. Definitely stay away, and definitely file complaints if you’ve already dealt with them.

Leave a Reply

You must be logged in to post a comment.