Archive for December, 2008

Final update on Domain Central/Bottle Domains

Saturday, December 20th, 2008

The DNC has made their final determination and gotten back to me (yes, it really did take six months). They have upheld my complaint, finding that the crooks did in fact inappropriately withhold my UDAI codes.

I get the impression from the updates the DNC has sent me during the process that Bottle Domains gave them the run-around too, claiming not to have received the complaint (where have I heard that before?) and then taking well beyond the ordinary deadlines to respond – the Commissioner implied they hadn’t even bothered to reply substantively at all at the time the draft determination was made, by which point they’d already had an extension. None of this has done anything to resolve my doubts about them, so I still have to recommend staying well away from anything associated with Domain Central, Bottle Domains, the Australian Style Group, GetMac.com.au, search.net.au, Nicholas Bolton, or 50 Fitzroy St, St Kilda. Just to be on the safe side, you understand.

Supposedly, they have “taken steps to address the processes that contributed to the issues I had with them”, though I’m fairly unconvinced of that given their attitude in the past and during this entire process. The end result is a formal warning that lasts twelve months and a note in the December .nz newsletter (not out yet, it seems). I would prefer the shysters be shut down entirely, but it’s something.

The DNC didn’t address Bottle Domains’ actions regarding the illegitimate charges they made to my credit card. As I understand it, they don’t consider that kind of thing part of their remit. That’s fair enough, since there are other avenues for dealing with it if I’d wanted to pursue them. The company did eventually resolve it themselves after a couple of weeks worth of followup, once they figured out I wasn’t going to quit. It took a few rounds of their pretending to have issued refunds but not actually doing it, and trying to pass off partial refunds as the whole thing. Between that and the flagrant and unapologetic breaches of the .nz registry rules… well, the less said the better.

Hopefully, this will be the last post on the subject, and the last time I have to deal with them. 1st Domains is still treating me well.